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Service Agreement

EPIC LIMO INC. SERVICE AGREEMENT

Rental of limousine is with full acknowledgment and agreement of the following terms and conditions: Epic Limo Inc. requires a major credit card to process any and all reservations.  Vehicle will not be reserved until the deposit is received unless other payment arrangements have been made. The credit card on file will be charged any balance due the day before service unless other payment arrangements have been made. If paying the balance by check please do so at least one week prior to your service date.

AIRPORT PICKUP: Additional charges may incur for waiting time after arriving flights. There is no extra charge for the first 45 minutes after flight lands. After 45 minutes there is a $2.00 charge for every minute of waiting time-No Exceptions. For all arriving flights, upon arrival please go directly to baggage claim area and retrieve your luggage, after you have received your luggage please call us and inform us of your exact location by vestibule number (THIS CAN BE FOUND ABOVE ALL EXITING DOORS).  If contact is not made to our office within 90 minutes after the flight lands a no show fee of the full rate will be charged to the credit card on file. To avoid a NO SHOW fee please do not leave the airport before calling the office for assistance 219-462-LIMO (5466).  Additional stops are a minimum charge of $10.00 depending on deviation from route. If you flight is changed to a different time, date, canceled, or delayed you must inform our dispatch office as soon as possible. Failure to inform our office of a flight change will result in a full charge of the service price including gratuity.

EXTRA STOPS/WAIT TIME: Includes all airport transportation, Flat Rates and Point to Point transfers. Extra stops are a minimum charge of $10.00 Depending on mileage and time.

DISORDERLY CONDUCT: Client / renter are responsible for his/her guest and for any and all damage to the interior, exterior or equipment on the vehicle. This is including but not limited to: gum, wine and alcohol spillage, vomit, breakage of drinking glasses, decanters, lights, TVs, gaming systems, electronics, etc.  Cleaning, repair, and replacement of items shall have a minimum charge of $150.00.  Broken glasses are charged at $10 each.  All passengers agree to act in an appropriate manner and shall not put any guest, driver, vehicle, or any other person or property in risk of damage, danger, or illegal situation. Epic Limo Inc. reserves the right to expel any person from the vehicle and/or terminate our obligation in the event of breach of contract of any of these conditions by any passenger.  In the event of early termination, no portion of the rental fee shall be refunded.  All fees for damages will be assessed to the credit card on file after a thorough investigation and determination of all charges involved.

PROHIBITED ACTIVITIES:  The following acts are cause for immediate termination of your service: any illegal act, possessing or carrying of illegal drugs, or drug paraphernalia, hanging any part of your body outside of the vehicle windows or roof.

ALCOHOL: It is illegal for persons under the age of 21 to consume alcohol. No one under the age of 21 years is allowed to consume alcohol during your service period. The person booking the service with Epic Limo along with the lead passenger will be responsible for persons in their group who are consuming alcohol. Persons over 21 consuming alcohol are responsible for their own actions and agree to hold Epic Limo Inc., and the Chauffeur harmless for their own actions.

SMOKING: All Epic Limousine vehicles are smoke freeIf you smoke in a vehicle you will be charged a $200.00 cleaning fee.

WEAPONS: Unless you are a uniformed police officer, no weapons are allowed in the passenger compartment. They may be transported in the baggage or trunk area only. Any firearms must be unloaded and in a locked storage container.

PERSONAL ITEMS: While we are happy to allow your personal CDs, DVDs, computers, IPods, etc., we do not take responsibility for items left in the vehicle during or after the rental period.

ARRIVAL TIME: Epic Limo Inc. shall not be held responsible for late arrival caused by, but not limited to, acts of nature, traffic delays, incorrect pickup or drop off information, or any other situation out of our control.

RATE: All vehicles are quoted subject to availability at the time of booking. A deposit of $150.00 is required for all rentals (except airport transfers) at the time of booking.  The balance is due one day before service for hourly rentals. Airport transfers are due in the full amount at the time of booking.

SUBSTITUTION: Epic Limo Inc. reserves the right to substitute and/or outsource (only if absolutely necessary) the vehicle or the color of the vehicle at its own discretion.

CANCELLATION POLICY (excludes airport service, see below): All cancellations made within 48 hours of booking reservation shall receive a refund of monies paid less 10% processing fee.  Any cancellation made after 48 hours of booking, but prior to 7 days before the date of the event, will incur a $150.00 fee on the credit card on file. Any cancellation made less than 7 days before the date of the event will incur the entire charge of the event on the credit card on file.

AIRPORT CANCELLATIONS/CHANGES: must be made at least 8 hours prior to your scheduled pick-up time to receive a refund.

REFUNDS: If you qualify for a refund (see above), all refunds will incur a 10% processing fee. Should you plan to reschedule you can use 100% of your refund towards a future booking.

I declare I am over the age of 18 and I have read the full agreement and understand all of the above terms and conditions. I accept full responsibility for any violations to this agreement by myself and/or my party. Also, I understand and agree to the above mentioned cancellation policy. I herby give Epic Limo Inc. authorization to debit my credit card according to the terms brought forth.

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